Before Admission

• Kindly decide your choice of room and inform the Admission & Billing Department.
• In case you have been advised surgery, kindly get the date of surgery confirmed by the consultant .Prior allotment of Operation Theatre is required.
• The Day-Care caters to patients undergoing surgeries/procedures that do not require an overnight stay (07:00 am to 08:00 pm) in the hospital. All minor, intermediate, major procedures eg. Cataract with IOL , dialysis, etc. can be performed in the Day-Care. For more information, kindly contact your Consultant/Surgeon.
• For confirming a surgery, you are requested to pay a Reservation Deposit within 72 hours ( 48 hours in case of cardiac patients) of the date of booking or one day prior to admission whichever is earlier.
• Only a surgeon/consultant can cancel/postpone a surgery on medical grounds & authorize a refund. Please contact the Admission counter after cancellation.
• On the Date of Admission if you don’t receive a call from us on the Tel. No. given by you, you are requested to call on 022- 29673891 / 29670028 – extension 302 – Billing after 01:00 pm to confirm your bed allocation. Reservation does not confirm the bed of your choice. While all efforts will be made to give bed/class of your choice, this may not be always possible as it will depend on vacation/discharges and medical status of previous occupant.

During Admission

Please present the following…

• Doctor’s note for planned cases.
• Reservation deposit vouchers, the balance amount or total deposit for medical / surgical ca

ses.

• Deposits / Payments are to be made in Cash / Bank Draft / Master and VISA cards.
• Patient Registration No: if allocated either in OPD or previous admission.
• All patients for admission are requested to sign a declaration for payment as per the hospital charges.

Kindly bring the following…

• The medicines you are currently consuming and all concerned Medical Reports and X-rays.
• A list of any known allergies and sensitivities.
• Personal toiletries, slippers / footwear.
• Keep some cash for miscellaneous purposes in case of emergency. Please safeguard your valuables & mobile. The hospital will not be liable for any loss of money or valuables.
• After telephonic confirmation of bed, the patient may be brought to the hospital. He / She will be given an Admission Number after the formalities. Please quote the same for any enquiry.
• We constantly strive to provide you a bed / room as per your needs as quickly as possible. However, sometimes you may face some delay in obtaining an allotment for which we regret any inconvenience caused to you.
• At the time of admission if you have not been allocated the bed of your billing choice (higher or lower), kindly give your request in writing to the staff on duty.
• Special facilities are provided for Deluxe, Special class & credit patients. On arrival, please contact the Lobby Receptionist.

After Admission

The bed charges are calculated from 12.00 am to 12.00 am irrespective of the time of admission
After admission the patient can be transferred on written request to higher/lower class subject to the availability of beds. All charges shall be billed for higher class retrospectively.

Every Monday, Wednesday & Friday, a statement for the amount accrued to your account shall be provided. It will be appreciated, if the same is settled within 24 hours. Please note that Admission/Security Deposit is not adjusted against these charges. All deposit receipts are made in the name of the patient. During your stay if you have not received any intimation of amount accrued to your account, kindly contact the Billing counter.

• Our pharmacy provides all the medicines for inpatients. We do not permit medicines & consumables from outside. Charity provision is made available for economically weak patients
• Please provide accurate and full information about your medical problems, past medical history / medication taken. Inform the doctor or nurse of any sudden changes in your condition. Follow the treatment plan recommended by the medical practitioner.
• If your patient has to undergo surgery, kindly get an O.T. Clearance Slip from the Admission/OT booking counter after clearing the outstanding and paying surgery deposit.
• We request one relative to be present in the room or ward during a surgery if any.
• If patient is required to be transferred to the ICU/ICCU or PICU, the room/bed that patient was occupying prior to the transfer is to be vacated by the attendants.
• During the stay of the patient, if an additional deposit requested has not been cleared, the hospital reserves the right to transfer/discharge the patient on Administrative ground.
• Please wear hospital clothes throughout your stay in the hospital.
• Help in keeping the number of visitors and the noise levels low.
• We don’t allow outside pillows, blankets, etc. as they may be a source of infection. Visitors are not permitted to sleep on the floor.
• Patients can be transferred to any other hospital / government hospital / nursing home in case of non-payment or any other administrative reason, or only if nursing care is required.
• Discharge of patient would be authorized as per doctor’s opinion
• Please respect hospital and personal property.
• Sparing use of Mobile phones will be appreciated.
• Consumption of alcohol, smoking and chewing of tobacco is prohibited.

1. Billing department functions Monday to Saturday – morning 8 to Evening 9. For any reason, discharge required beyond this, payments will be arranged by staff. Final bill will be arranged during working hours of billing department.
2. Charges of investigations, operation theatres & doctor fees will vary according to the room category.
3. Bed charges are exclusive of diet and nursing services. Additional charges will be there for Nursing, Residential doctors, Food beverages / mineral water for the patients or visitors will be charged extra.
4. Interim Bill (IB) is generated and distributed on request. IB will list the charges accrued to the patient along with a request to settle the same. IB is not generated for package surgeries
5. Emergency charge @ 2 times the routine rate will be applicable for any test / procedure done on Sundays / public holidays / after working hours of respective departments / on an emergency basis
6. OT Emergency charge @ 1.5 times the routine rate will be applicable for any procedure done on Sundays / public holidays / after OT working hours on an emergency basis
7. Emergency visit charges are applicable between 10:00 pm to 08:00 am when the doctor is specially called to see the patient.
8. Intensivist visit will be charged on a per day basis during the period of stay in ICUs.
9. If more than one surgery is performed during the same session i.e. within a single theatre slot then the patient is charged as per multiple surgeries.
10. You can redress your billing queries on 022-29673891 to Ms Udita (timings 11 am to 4.30 pm for admitted patients and discharged patients).
11. No billing queries will be entertained after 30 days from date of discharge
    Following are the details for transferring funds through RTGS/ NEFT

• Account of – PARVATIBAI CHAVAN CHARITABLE TRUS.
• Current A/C No. – 10416733884
• IFSC Code – SBIN0004666
• Name of Bank – STATE BANK OF INDIA
• Branch – DATTAPADA BORIVALI EAST.
• PAN No. – AAATP0076F
  Note
  Once your transaction is completed you are requested to mail us on pccttrust@gmail.com with your mobile number and following details:

• Name of patient, date of Admission, date of Surgery if any, class of admission and name of admitting doctor.
• Account holder details (name of bank & branch, a/c holder name), transaction date, time, amount & UTR No, Admission number (if admitted).You can also contact our In-patient billing department for confirmation of payment between 8:00am to 5:00 pm. Tel No : 022 29673891, 022 29670028 .For payment confirmation kindly provide UTR number (transfer no).

1. Discharges are processed round the clock in the hospital.
2. Discharge time is 11 am and the final bill has to be cleared before 5 pm. If your discharge order is received for final billing beyond 12 am you will be charged for that day.
3. Discharge of patient will be authorized as per the doctor’s opinion.
4. On receipt of request and discharge papers the billing department prepares the bill. On Completion of the final bill the billing department informs the patient Room for final settlement.
5. Relative has to approach the Billing counter for final settlement.

Bed charges are calculated from 12:00 am to 11:59 p.m. irrespective of the time of admission.Room charges does not include food. Room Tariff
Subject To Change*

it does not include doctors visit charges, investigation charges, any other procedure charges etc. If the discharge is delayed beyond 11:59 p.m. the patient is charged full day’s bed charges for the day.

We have all day care procedures done at Chavan Hospital.

Please ask for packages available for all day care procedures at Reception.

We are OPEN for 24 Hrs.
For further information, Please call at 022-29673891 or 022- 29670028

• Smoking, consumption of alcohol and non-vegetarian food is not permitted in the hospital premises
• Mobile phones are not permitted in restricted areas of the hospital viz, ICU, Operation Theaters, Maternity Ward.
• Photography is prohibited in hospital premises.
• All medicines, consumables etc for the patient will be provided by the hospital, no outside medicine or consumables are permitted to be brought without permission of management.
• Patients are advised not to carry cash or wear or keep any jewellery during their hospitalization. The hospital is not responsible for any kind of loss.
• The hospital security has the right to check your baggage and ask for ID at any time.
• The admission counter / ward nurse will issue a feedback form. Please spend some time to let us know how we can serve you better.
• Reports can be collected from 8am to 9pm all days except Sunday & Public Holidays.

Bed charges are calculated from 12:00 am to 11:59 p.m. irrespective of the time of admission.Room charges does not include food. Room Tariff
Subject To Change*

it does not include doctors visit charges, investigation charges, any other procedure charges etc. If the discharge is delayed beyond 11:59 p.m. the patient is charged full day’s bed charges for the day.

Visiting hours

• The visiting hours are as follows
  11.00 am to 01.00 pm  and 5 pm to 7 pm – Monday to Sunday
• Children below 15 years are not permitted at patient areas / bed side.
• Visiting ICU patients is restricted.